Question 1

How quickly can you fix my noisy operation?

Accepted Answer

In most cases, we can fix a noisy garage door the same day you call. Noisy operation is usually caused by lack of lubrication, worn rollers, loose hardware, or misaligned tracks. Our technicians carry common parts and lubricants on their service vehicles, allowing us to resolve most noise issues in a single visit. For more complex problems requiring special parts, we can typically complete the repair within 24-48 hours. If you're experiencing noisy garage door operation, call us at (910) 807-3493 for fast, professional service.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Several factors can cause your garage door to become noisy. The most common causes include: 1) Lack of lubrication on rollers, hinges, and springs - this creates metal-on-metal friction that produces squeaking and grinding sounds. 2) Worn or damaged rollers - nylon rollers can crack and steel rollers can develop flat spots. 3) Loose hardware - over time, nuts, bolts, and hinges can loosen from vibration, causing rattling sounds. 4) Misaligned or bent tracks - the door may scrape against the track as it moves. 5) Worn springs or cables - stretched or damaged components can cause banging or popping sounds. 6) Opener issues - chain drive openers are naturally louder than belt drive models, and worn components amplify noise. Regular maintenance, including annual tune-ups, can prevent most noise issues before they start.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer flexible financing options to make your purchase more affordable. We partner with several financing providers to offer: 0% interest promotional periods (subject to credit approval), low monthly payment plans, quick approval process with same-day decisions, and no prepayment penalties. Our contemporary door collection includes aluminum and glass modern designs, insulated steel doors with contemporary styling, and custom options to match your home's architecture. During your free estimate appointment, we'll discuss all available financing options and help you find a payment plan that fits your budget. Contact us at (910) 807-3493 to schedule a consultation and learn more about financing your new garage door.

Question 4

What is included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers: Door sections and panels against manufacturing defects, hardware including springs, cables, rollers, and hinges, weather seals and bottom seals, paint finish on steel and aluminum doors, and opener motor and components (when installed by us). The warranty is fully transferable if you sell your home, adding value to your property. Normal wear and tear, damage from accidents or misuse, and damage from lack of maintenance are not covered. We also include a 1-year labor warranty on all installations. To maintain warranty coverage, we recommend annual maintenance inspections, which we offer at a discounted rate to our customers.

Question 5

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes 3-6 hours for a single door and 6-8 hours for a double door. This includes removing the old door (if applicable), installing new tracks and hardware, installing door sections, setting up springs and cables, installing the opener (if included), and testing and adjusting for proper operation. Our experienced technicians work efficiently while maintaining the highest quality standards. Most installations are completed in a single day, and we clean up thoroughly before leaving. Complex installations or those requiring structural modifications may take longer. During your estimate appointment, we'll provide a more accurate timeline based on your specific project.

Question 6

What should I do if my garage door won't open?

Accepted Answer

If your garage door won't open, try these troubleshooting steps: 1) Check if the opener is receiving power - look for lit indicator lights and try the wall button. 2) Try the remote batteries - weak batteries are a common culprit. 3) Look for obstructions blocking the photo-eye sensors at the bottom of the door. 4) Check if the door is locked - there's usually a slide lock on the inside. 5) Try manually operating the door by pulling the emergency release cord and lifting the door. If it's extremely heavy or won't move, DO NOT force it - you may have a broken spring. If these steps don't resolve the issue, call us at (910) 807-3493. We offer 24/7 emergency service for situations that leave you locked in or out.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year. However, if your door is used heavily (more than 4 cycles per day) or you live in an area with extreme temperatures or high humidity, bi-annual service is advisable. Between professional visits, you should monthly: visually inspect springs, cables, and hardware for wear; test the auto-reverse safety feature; clean the photo-eye sensors; and listen for unusual sounds during operation. Quarterly, lubricate all moving parts with a silicone-based lubricant. Regular maintenance extends the life of your garage door, prevents costly emergency repairs, maintains safe operation, and keeps your warranty valid.

Question 8

What types of garage doors do you install?

Accepted Answer

We install a wide variety of garage doors to suit every home and budget: Steel Doors - Our most popular option, available in insulated and non-insulated versions, various colors, and panel styles. Aluminum Doors - Lightweight, rust-resistant, ideal for coastal areas and modern designs. Fiberglass Doors - Durable, low-maintenance, resistant to dents and scratches. Wood Doors - Beautiful, classic appearance with customizable designs. Carriage House Style - Traditional look with modern functionality. Contemporary/Modern - Clean lines, glass panels, and aluminum frames. We carry major brands and can source specialty doors for custom projects. During your free consultation, we'll show you samples and help you choose the perfect door for your home.

Wallace Garage Doors

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